Santa Clara Law Help Desk
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Santa Clara Law FAQ's
Getting Started at the Law School
Preparing for orientation - I got accepted to SCU LAW so where do I fit in the grand scheme of things, technology-wise?
Preparing for Orientation Part 1 - Setting up SCU eCampus, G-Suite eMail, and Camino before SCU LAW Orientation in detail.
Preparing for Orientation Part 2 - Setting up SCU WiFi, Policy Key, and SafeConnect
Are you considering a new laptop computer for Law School?
Law Technology Catalog of Services
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Examsoft Softest Help
Examsoft will be phasing out Softest in 2017, transitioning to a new product called Examplify.
During exams, Examsoft Softest froze up. IT came and did what magical process to get back into the Softest application?
How do I make sure Examsoft Softest starts cleanly and then successfully uploads at the end of my exam
Is it true that SCU LAW is restricting users from using MacBook Pro Touch laptops (even if they have the latest Softest patch)
Is it true that Examsoft released a patch to address the freezing up issue with Mac OS Sierra 10.12.4? 10.12.5?
See all 37 articles
SCU Network Security
In late May 2017, SCU will change how you log into some Groupware Apps.
January 2017: SafeConnect accounts get refreshed every academic quarter? Why????!!!
Passwords, SafeConnect, logins, etc. Why do we have them?
SafeConnect...what is that?
Did I just get quarantined from Network Access? What now?
See all 9 articles
Getting connected to SCU-Guest
What is the difference with SCU-Guest, SCU-Student, SCU-Employee, etc.?
SAFECONNECT - Why is it telling me to download it again for the umpteenth time!
HOW TO: access university applications off-campus via VPN portal (Staff and Faculty only)
I am on SCU-Student but the security login does not prompt me after installing SCU/Cisco Policy Key software
See all 7 articles
Printing - Smartprint and General Printing
When I print to SmartPrint via SP2.scu.edu, the font and/or format is slightly different? why?
How to release your Smartprint jobs (step by step photo gallery)
Why doesn't my PDF print to the SmartPrint printer?
I lost my access card. How else can I print to a Smartprint printer on campus? Add funds?
SmartPrint Color Printers
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Word 365: I have a section within my document that needs different numbering...
How do I remove notifications to install Windows 10?
QuickTime for Windows is now deemed unsecure so uninstall it now!
I need to completely uninstall Office 365 from my computer (Windows Only)
Apple Mac OS
I need to uninstall Sophos in order to re-install it again to satisfy SCU-student wireless authentication process (Mac only)
I am using a Mac and trying to setup Outlook. However, it is giving me an error?
I need to completely uninstall Office 365 for Mac OS. How do I do that?
I'm a new law or current student. Is it true that I can get Microsoft Office 365 for free? Yes, you can!
CAMINO - why can't I see my current courses?
What to do when the classroom and/or the conference room is too hot or too cold?
Is it true that Thunderbird email Client is restricted by SCU Google Suites?
For Faculty/staff only: I manage our delegated department email inbox. How do I add and/or remove a member?
See all 8 articles
General Technology FAQs
If you are a SCU student, then get Microsoft Office 365 for free while you are a registered student at SCU.
Anti-Virus programs that work with SafeConnect
Network Password Reset (MySCU, GMail, SafeConnect portal, etc)
Leaving SCU? How to migrate from your SCU GMail Inbox into personal GMail inbox.
When are Fall Grades posted on eCampus once they become available?
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Where is the circulation/Information Services desk?
SmartPrint, Lexis printers, and copy machine locations in the library.
I need help with Lexis/WestLaw/Bloomberg.
How do I print on a transparency?
Who do I contact to get Lexis Nexis help?